Refund & Cancellation Policy

Order Cancellation

Orders placed through this website or application are final once submitted.

Requests to cancel or amend an order must be made directly to Wok On Wheels and are subject to Wok On Wheels's discretion.

Refunds

• Refunds are not guaranteed once an order has been accepted.
• If a refund is approved, it will be processed by Wok On Wheels using the original payment method where possible.

Payment Disputes

You agree to contact Wok On Wheels directly before initiating any chargeback or payment dispute.

If Wok On Wheels is unable to fulfil your order after payment has been taken, you should contact Wok On Wheels as soon as possible for resolution.

Role of YGO EATS

YGO EATS (Y-GO DIGITAL LTD) provides the ordering technology only and is not responsible for refund decisions.

If you are unable to reach Wok On Wheels directly, you may contact YGO EATS at [email protected], providing the name and address of the Restaurant, the date the order was placed, the amount charged, the order reference number shown on the order confirmation issued by Wok On Wheels, along with a contact name and telephone number.

YGO EATS will make reasonable efforts to contact the Restaurant on your behalf and will respond to you within 14 working days. YGO EATS does not process refunds and has no authority to make refund decisions, which remain the sole responsibility of the Restaurant.